Your rights as a consumer, complaints and redress.
Search the official Constitution →Every Kenyan who buys goods or services has constitutional consumer rights, backed by the Consumer Protection Act. The Competition Authority of Kenya and the Kenya Bureau of Standards enforce them, and you can seek redress from sellers, regulators or the courts.
Article 46Kenyan consumers have the right to quality, to information, to safety, to choice, and to redress. These rights apply to every purchase and cannot be signed away by fine print.
Article 46If you buy a faulty, unsafe or counterfeit product, or get poor service, you are entitled to a remedy — typically a refund, replacement, repair or compensation. The key is to act early, keep your evidence, and report to the right body.
Start by complaining to the seller. If that fails, escalate to the Competition Authority of Kenya for unfair practices, KEBS for product safety, or the specialist regulator for your sector — telecoms, banking, insurance, energy or transport.
If a complaint to the seller or a regulator doesn’t resolve things, the Small Claims Court offers a fast, lawyer-free way to recover money disputes up to KES 1,000,000, with cases concluded within 60 days. Larger disputes go to the regular courts.
