Quick Answer
The Independent Policing Oversight Authority (IPOA) is a civilian body that investigates police misconduct — including deaths and serious injuries involving the police. Anyone can complain to it, in writing, by phone, by email, online or in person.
Key facts
- IPOA is an independent, civilian police-oversight body.
- It investigates misconduct, and deaths or injuries involving police.
- Anyone can complain — online, by phone, email, writing or in person.
- Your complaint can be kept confidential.
What IPOA does
The Independent Policing Oversight Authority (IPOA) provides civilian oversight of the police. It investigates complaints of misconduct, and must investigate any death or serious injury caused by, or occurring in the custody of, the police. It can recommend prosecution, discipline or compensation.
How to complain
Anyone can complain to IPOA — a victim, a witness, or a concerned member of the public. You can complain online, by phone, by email, in writing, or in person. Give the details of what happened, when and where, the officer’s identifying details if known, and any evidence (photos, medical or witness reports).
Other avenues
Besides IPOA, you can raise concerns with the police Internal Affairs Unit, the Office of the Ombudsman (for poor service), the Kenya National Commission on Human Rights (for rights violations), and serious criminal conduct can be taken up by the ODPP. Your IPOA complaint can be kept confidential, and you are protected from retaliation.
Why this matters to you
Independent oversight only works if people use it. Knowing IPOA exists — and that anyone can complain, confidentially — is what turns police accountability from a principle into a practice.
Frequently asked questions
What is IPOA?
The Independent Policing Oversight Authority — a civilian body that investigates police misconduct.
Who can complain to IPOA?
Anyone — online, by phone, email, in writing or in person.
Will my complaint be confidential?
It can be kept confidential, and you are protected from retaliation.
Sources & references
- Independent Policing Oversight Authority Act — kenyalaw.org
- Independent Policing Oversight Authority — ipoa.go.ke