Quick Answer
Most Kenyan government services are now accessed through eCitizen, the official online portal, or in person at Huduma Centres. Payment for government services goes through a single paybill, 222222, and your National ID is your main identifier.
Key facts
- eCitizen is the official online government services portal.
- Huduma Centres offer the same services in person.
- Government services are paid through paybill 222222.
- Your National ID number is your main identifier.
Two front doors: eCitizen and Huduma
Government services have two main access points: the eCitizen portal online, and Huduma Centres for in-person service. Between them they cover passports, IDs, certificates, business registration, land searches, driving licences and much more.
Each is covered in its own guide below.
One payment channel
Payment for government services is consolidated through the official government paybill, 222222, using the reference number eCitizen generates for your transaction.
One identity
Your National ID number is your official identifier across government services (foreigners use an Alien ID), which is why keeping your ID and records current matters.
Why this matters to you
Almost every adult interaction with government — a passport, a certificate, a licence — now runs through these channels. Knowing how they work saves you time, money and queues, and helps you avoid middlemen.
Frequently asked questions
How do I access government services?
Online through eCitizen, or in person at a Huduma Centre.
How do I pay for them?
Through the government paybill 222222, using the eCitizen reference.
What identifies me?
Your National ID number (Alien ID for foreigners).
Sources & references
- eCitizen — ecitizen.go.ke
- Huduma Kenya — hudumakenya.go.ke